Testimonials

I have already been able to change our dogs food and see drastic improvements in her skin and coat.

My experience was perfect! I paid for results with another company and I regret it because I still haven't received them and it's been over 2 weeks, when they promised 3-5 business days. This company received my results and let me know that they did and sent my results before the estimated time! I'll definitely recommend this company to everyone who is needing these services!!! You guys are amazing!

This was a great start for me to determine food allergies for my dog. Turns out the vegetable in the dry food recipe was one of the bigger culprits! Thank you!

You under promised and over delivered. Thank you!

Excellent service got the results a few days before estimated date!

My experience with your service was positive because the process was quick & easy. I really appreciated the customer support I was given over the phone  all my questions were answered in a friendly & professional manner.

I very much appreciated the way in which my initial enquiry and subsequent test results were dealt with. Empathy sensitivity compassion and privacy were paramount in my decision to proceed with DNA testing.

I was very surprised to have such a huge cost added to do a second test on child when in all correspondence it's states for just another $44 dollars you can have another test added when in real time that is to just do the mother. I felt it was a little bit of false advertising.

This is the fast turn-around that I have experienced in ordering DNA tests results.

Efficient compliant deadlines and very professional work

Very simple process had a couple of questions at different points and they were answered very quickly cant fault your team.

I found the support team very informative and friendly which made me feel secure

The test results were delivered right on time and customer service was very helpful when I was deciding what test to get.

We are blessed with baby boy on 13th of March 2015 after two daughters. We all are very happy and recommend your services to our close ones. Thanks & Regards Gagan and Ashima Abbott

Very positive experience. Very easy to follow directions and prompt response.

Very happy with your service mainly because you were honest and did what you said you would and in the time frame you stated .

Sometimes it hard enough to come up with the money to pay for the test to be done especially when you are a single parent and on a low income even with work money coming in so therefore I don't think there should be added fees to reactivate your account "case" if the test isn't complete within the 3months of the kit being sent because sometimes in my case the other person may refuse to take the test for months before deciding to actually go through with it. That's the only negative other wise all positive.

Overall satisfied with provided services.The results delivered on time. Nevertheless some delays in responses by email in French.

Fantastic service. Results delivered earlier than expected. Thank you

I am very happy as through it I have found out which parent is my true birth parent by being able to contact the right relatives that would have known (my mother was my true birth mother)and I am 99% sure of who my birth father is now. All I need to do now is to ask the one person who I know does know the truth but never wanted to tell me but now that I know I am sure he is going to confirm what I already now. Thank you so much.

I have used your services for myself and my three sisters. Every time I have had the utmost professional service. All email correspondence has been quick and helpful on every level. We have received our results on time. I would recommend your company to anyone needing DNA services. Because of your company myself and my sisters were able to at last know our paternity without any doubt and it has made us all feel complete. Thank you once again....Kindest regards Therese Morris.

Thank you for giving me peace of mind after 47 years one happy lady

me staying in SA and having to import the test tubes/containers and export them back to your lab I was worried about all the transport arrangement but everything was so well organised and everything went very well. This is such a process (coming to think about it) But simplified by your process in place. I'm still amazed by the service i received. I was also worried about the payment method to be used but again that was one of the easiest steps ever!! I'm really impressed ! and above all satisfied with the kind of service provided.

There was a couple of hiccups when paying as I was overcharged but I was very happy with the efforts to rectify the situation promptly and also there was a mix up with what forms we needed to fill out but again when brought to your attention there was quick conformation to the fact that the right forms had been completed and which test was being done.

Once I ordered it online I appreciated the confirmation emails that kept me in the loop. I also rang the Australian help desk & the Lady I spoke to was very helpful.

I was very impressed at the customer service and pleasant staff it was an emotional time for me so I really grateful how nice the staff was.... Thank you

Thank you for your help in this most difficult time.

I think the service is very professional and would recommend this company to others wanting the same service .

I was very happy at the response rate in getting the results. I received the test results 5 days before the scheduled due date which was quite impressive. Any area of improvement is providing clarity on the consent form - I requested a zygosity test and the consent form included in my initial pack was more relevant to a paternity test (not a zygosity test).However I still completed it and sent to back. I was then contacted again to complete another consent form related to a biological parents test (again not a zygosity test I requested). So it created a lot of unnecessary confusion and I see this as an area that could easily be improved.

I waited a few weeks without receiving the test kit so I emailed to advise. I then received the test kit 2 days later. They followed up very quickly but would of been nice to receive the test kit without emailing. Other than that the service and response times were good.

Thank you for the speedy results. very pleased with your service

I found the staff very knowledgeable about the tests & they were able to answer all my questions.

I am happy with the service you have provided and the efficiency with which everything was done. it was so easy to follow the sample collection process.

Very quick and easy to follow  clear instructions

Very quick turnaround easy to follow procedures and well informed. Thank you very much!

Sonya was very helpful and explained a few questions I had asked as originally told test was taken with blood but they had sent a swab.

Thank you very much for the quick response and easy to interpret service. I would definitely recommend this company to anyone. The price is also excellent. one of the cheapest around. Once again thanks for a great service!

I would like to add that Sonia with whom we dealt with was so very very helpful right from day one and she made the process so much easier.  She was very professional and everything she said she would do she did.

really good service fast delivery and very fast results

The support was brilliant  nz post held  my sample. The team at the lab were great at helping me sort this out.

You saved me from a lot of headaches and stress. Well done with your outstanding service and quality delivery.

From placing the order for the test  the service received was fast and efficient. Would not hesitate to recommend Easy DNA. Thank you.

Really happy with the service. Contacted you in regards to whether you had received samples and received a reply in just a couple of hours. Found it quite difficult to find a contact telephone number however. Overall really happy  great customer service

Very happy with your service

Pleased with the service very quick and officiant! I appreciated the email stating that my samples had been received.

Great service prompt and efficient

Great! Even though results were heartbreaking you offer a fast trustworthy and professional service. I will definitely be recommending easydna to others:) I would like to know in more detail how the DNA is abstraced from the swabs and interrupted though. If there were more info on this it would have helped me to believe the results easier and feel like they were 100% accurate. Thanks though. Great!

Thank you kindly. You have solved a 14 year long mystery for us.

website does not state how to order a discreet test Discreet testing ordering needs to be made clearer as to order the kit first and then pay the extra once samples have been received.no information is given on website so I had to contact customer service to enquire how to pay for the discreet testing. Information on the website about how to order the discreet test would be more helpful.

just like to say thankyou for your help and a very professional service I couldn't have been any more satisfied with the service you provided for me test kit was sent out prompt and lady I spoke to on phone was very informative

Very good service thank you.

Easy to communicate with all questions answered fast.

Results came quicker than stated which was good.

Very good service and professional consultancy

Great service prompt and efficient

I liked the quick responds from the company. And I also like how they email the results too. Its got all the info I needed and paying £99 I think is a very good price

Very happy with the service I received Thanks very much

Very happy with the service I received Thanks very much

Was happy with service level but did pay for 3 day result. Sample delivered Monday 5th Jan results received Sun 11 Jan. Slightly longer than anticipated but amazed to get results on a Sunday. Had set my mind to waiting another day. So well done there.

Very happy with all aspects of service.

Thank you for the easy no -fuss instructions / directions and the option of using a handkerchief as an alternative material.

Completely satisfied with results

Emphasize the good understanding and how quickly they were delivered the results very good service reliable and secure.

I was very pleased with this company for this service. I had to speak to customer service a few times and they were very professional and efficient with answering all my questions. I was also extremely impressed with the quick turn- around time from the time the sample was tested and the results sent to me. I was given an expected date of arrival and the results came on that date. I was very pleased !! Good job !!!I would certainly use this company again and I would highly recommend this company to others!!

Results were fast thanks.

the overall service was excellent. Perhaps you could inform clients that a 3 month delay in submitting DNA samples would have their case archived at a cost. Otherwise thank you so very much. have a good and happy new year.

"Thank you very much for the professional manner in which you have conducted the tests I had requested. The manner in which this delicate situation has been handle by your organisation has been second to none."

You guys are doing a good job I must say. U helped me a lot. I am a witness to that.

Thank-You for the mail,esp.early. I appreciate everything you have done to assist me in concluding this test. You have done more than I ever expected,bravo!! I will not try any further testing. I got the hair from my fathers wool hat. He hardly has hair at 93 !! Again, Thank-You for making the process easy..hence the name Easy Dna (no pun intended )

Please pass this message on to your supervisor-they should be reminded of your excellent customer service and your genuin concern for your clients. Again, BRAVO !!!

"Thank you Vee you have been very helpful :)"

"Awesome customer service! thanks for a great service."

Thanks so much for the final result. Now I can put to rest any thought contrary to the results.

I will be very happy to recomment easyDNA in the future should any of my friends or co-workers require such services.

Kind regards

Thank you, I am very impressed with your efficiency, as you can imagine my clients are very anxious.

I was very impressed with the whole process and glad to know there is something available at such a reasonable price for people to access.

Thank you so much for getting back to us in such a timely manner.  This takes off so much pressure and allows them to move on as a family.  Again thank you.

My customer service representative, Kristy White, was very helpful, informative and professional. She also displayed compassion and sensitivity dealing with an emotional situation such as this. I greatly appreciated her help and the speediness of our test results (4 days early). I would not hesitate to recommend your company to any acquaintances.

Services were all five star.

Thank you for your email. Thank your company for the services you have provided for me and our family! I can not sing your praises enough! What an excellent company to deal with! Thank you once again for emailing me so early and putting all our minds at rest!

I am deeply grateful. The result is well worth the money spent. I won't take up your time with all the reasons why I had doubts.  I was not the only one who had doubts. I have loved all three sons equally but this one has been the closest throughout our lives.  Of them all he has been the most responsive and the most receptive to whatever teaching I have been able to give. If the results had gone the other way I have no idea how I would have coped - probably gone mad. So you can rest assured that your work is profoundly beneficial.

Its a relief and I'm so happy with your professional service your a credit to the industry.

I cannot thank you enough for your understanding and efficient professional communication, you have been great to deal with. You are certainly a credit to the profession you are in and have a great insight into the sensitive nature of the test.

I would like to take this opportunity to thank you for your time and prompt response.

Thanks very much for all you've done.